Enable real-time notifications of external hosted apps in USD (Unified Service Desk) with WMI

Today’s post is about something I had recently implemented for my customer’s USD project. Over the years I’ve delivered multiple projects with Microsoft CCF, CCA and now USD.Regardless of the version the framework lacks of functionality to notify the AgentDesktop that something has gone wrong for any of the external hosted apps. There a few […]

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Why Enterprise Architecture?

The primary reason for developing an enterprise architecture is to support the business by providing the fundamental technology and process structure for an IT strategy. Further, it details the structure and relationships of the enterprise, its business models, the way an organization will work, and how and in what way information, information systems, and technology […]

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