Accessing and handling WndProc in USD

Everything in Windows is a window, from buttons to dialogs to everything in between. Same principle still applies to WPF applications such as USD. I recently had a requirement that I needed to release some external resources in USD before the AgentDesktop was destroyed. To do that, all I had to do was to add […]

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Enable real-time notifications of external hosted apps in USD (Unified Service Desk) with WMI

Today’s post is about something I had recently implemented for my customer’s USD project. Over the years I’ve delivered multiple projects with Microsoft CCF, CCA and now USD. Regardless of the version the framework lacks of functionality to notify the AgentDesktop that something has gone wrong for any of the external hosted apps. There a […]

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SIF (Service Integration Framework) on github

Hi Community, Please find here https://github.com/angelhernandezm/SIF-Service-Integration-Framework the source code for SIF. SIF was a project I started working on to overcome some of the limitations and issues found in CCF, CCA and USD. One of the design principles was to have less dependencies in assemblies that are required to be distributed along with the solution, […]

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